Privacy Policy

At Bright Cleaners (ABN: 82 624 861 749), we value the trust you place in us. This Privacy Policy details how we collect, use, process, and protect your personal information when you visit our website, use our online booking wizard, or engage our professional cleaning services in Canberra and surrounding areas.

1. Information We Collect

To provide our services, calculate instant quotes, and process bookings, we collect the following personal details:

• Contact Information: First name, last name, email address, and phone number.
• Service Location Details: Street address, suburb, postcode, and territory.
• Booking Specifications: Date of booking, preferred arrival slot, reason for cleaning, and quantities of items (e.g. rooms, seats, oven types) selected.
• Payment Information: Credit/debit card details. (Please note: We do not store or process card numbers on our server. Card details are processed directly by Stripe.)

2. How We Collect Your Information

We collect information directly from you when you enter details into our interactive booking wizard. This includes:

• Completed Checkout: When you complete Step 3 and pay your booking deposit.
• Abandoned Cart / Draft Progress Tracking: To prevent technical booking loss, we collect your name, email, and phone number in real-time during Step 2 as a draft. If you experience a connectivity issue or leave before completing the payment, we may contact you via email or SMS to help you complete your booking.

3. How We Use Your Information

We use your personal data to execute our business operations, including:

• Scheduling and dispatching our cleaning technicians to your property.
• Processing your $25.00 deposit payment and generating tax invoices.
• Sending automated email receipts, booking summaries, and arrival reminders.
• Following up on incomplete bookings or answering questions you submit.
• Improving website performance and tracking marketing conversions using Google Tag Manager and Google Analytics.

4. Payment Security & Stripe Integration

Your payment security is our top priority. Our website utilizes the **Stripe Elements SDK** to handle deposit transactions:

• All card entries are encrypted and transmitted directly to Stripe over a secure SSL/TLS connection.
• Bright Cleaners never sees, stores, or has access to your full credit card number or CVV code. We only receive a transaction token and payment confirmation.
• Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of security available in the payments industry.

5. Cookies & Analytics

We use cookies (small text files stored on your browser) to analyze traffic patterns, remember your progress through the booking wizard, and optimize user experience. We use Google Analytics and Facebook Pixel to measure conversion rates and serve relevant search advertisements. You can disable cookies in your browser settings at any time, but doing so may affect the functionality of our online quoting tools.

6. Data Sharing & Third Parties

We respect your privacy and will never sell, lease, or rent your personal details to third-party marketing companies. We only share essential data with trusted service providers to run our operations:

• Stripe: To securely process payment transactions.
• SMS & Email gateways: To send booking reminders, invoice receipts, and cart recovery alerts.
• Our Technicians: To ensure they have the correct address, contact name, and booking details to perform the service on-site.

7. Data Protection & Security

We employ physical, technical, and administrative security measures to protect your data against unauthorized access, loss, or alteration. All connection requests are served over HTTPS with 256-bit encryption. Access to our booking database is restricted to authorized personnel who require the details to execute customer service.

8. Accessing & Deleting Your Data

Under Australian Privacy Principles, you have the right to request access to the personal information we hold about you. You can also request that we update, correct, or permanently delete your contact information from our database. To make a request, please contact our team at hello@brightcleaners.com.au.